Chester County Moving and Storage

I was searching for a mover for a couple weeks, I got quotes from 4 movers , some mover gave me very low quotes that I didn't even believe. I talk to Chester County and the told me everything up front, even though their quote was much higher then the others. I went with them because I didn't want any surprises on moving day! So on the day of my move the crew arrived in the scheduled time between 9 & 10. The worked hard all day , got us in our new place with no problems. The move came under the cost I was quoted, I was so happy I tipped the guys the difference in the price.

Move size: 4 Bedroom Home Service cost: $1200

I don't even know where to begin. Our pick up was over an hour late. The dispatcher continued to lie to us and hung up on my wife. When the workers showed, they did a decent job packing our furniture and boxes, but then forgot a critical component to our bed. I had to drive back to the original location to retrieve it and they charged me extra for the time it took. They damaged our bed but never offered paperwork to fill out so my complaint afterwards was denied and now any effort to call them goes unanswered. I wasn't even asking for much back except the repair of our mattress and an hour refund for the time I retrieved the forgotten part, while their crew sat around and feasted on pizza. I have left messages every day for weeks and they won't call back. No one there will direct me to the owner. They seem to avoid mentioning his name. I think they operate from separate locations to avoid angry customers. I hope that everyone who plans to use their services reads this review and goes elsewhere.

Service cost: $945

From beginning to end, our experience with Chester County Moving was a nightmare. Today marks two weeks since I last heard from Jessica, the manager who swore to me that she was going to do whatever it took to make things right. The week before our move, we received no confirmation and Jessica was unreachable by email or phone, voicemail full. We finally got a call the night before, in a dead panic after spending hours to find a back up truck and movers. The team was slow and fought amongst themselves, with one worker walking off the job. Two of the movers were sent home en route to our new house and replacements were sent. We were credited with 30 minutes after hours were wasted. While one mover folded blankets, the other five stood around and explained to us that we had to pay for blanket folding time. To top it all off, my wife's cell phone was stolen and had to be replaced to the tune of several hundred dollars. This company is not local; the movers come in from Philadelphia and have terrible attitudes. They used profanity on the job and had no customer service skills whatsoever. I can't say enough to warn you to avoid this company if you care about your move.

Service cost: $900

DO NOT USE THESE PEOPLE! I am moving in 3 days, and had to find a last-minute replacement because they were total no-shows on my scheduled moving day. They did not show, and they did not even bother to call and let me know they wouldn't make it. As a result, I have to take a day off of work due to their total incompetence. They are not open weekends (which for a moving company boggles the mind by itself), so I had no one to contact to check to see if anyone was actually coming. Their main office number has a voicemail that was too full to leave a message, again inexcusable. After waiting for (4) hours and totally exasperated, I sent an email to their main office, and did not receive a response for a further (3) hours, and it was simply to tell me that they did not have me scheduled. I had a written agreement with them for the correct date and time, so how I could not have been scheduled is incomprehensible. Luckily I was able to find someone last minute, but they made moving, which is stressful enough when everything goes right, 10 x's more stressful. Under no circumstances would I ever use this company, nor would I recommend them for anything. I cannot emphasize enough how bad and unprofessional this company is on every level.

Service cost: $500

If I could leave less than one star I would. THIS COMPANY IS HORRENDOUS. I would recommend getting another company even if it is a little more expensive. They try and get you by offering lower prices but they showed up 3 hours late and gave no warning they would not be arriving within the contract arrival time. Additionally, after nearly 20 phones calls to the main office (all ignored or unanswered) someone called back and said they would be another 40 minutes before arriving.

Move size: 4 Bedroom Home Service cost: $800

DO NOT USE THIS COMPANY. Terrible experience, little to no follow up and NO accountability. You get what you pay for, which overall was a bad moving experience and no accountability after the fact. It took 3 movers 3.5 hours to wrap and load only furniture into the truck. They were moving very slow throughout the wrapping and loading process, there even times when two of the guys seemed to be standing around or watching one guy shrink wrap furniture. Once the movers thought they had everything loaded they decided to close the truck and get ready to leave the house. My husband stopped them and asked them why they didn't take some of the other items and in which they told him that I told them they didn't have to move those things, which was not the case. Since they were so slow moving my husband didn't want to ask them to go back in the house to get the other items because he didn't want to wait around for them any longer to finish loading the truck. My husband confirmed with them before they left that they had the correct address and they did not. Once the movers arrived to our new house we walked through and I told them where we wanted the furniture setup. They insisted that our one bed frame would not fit upstairs without even trying, at this point we were so frustrated that we told them we would do it ourselves, which my husband was able to do by himself. There was also a scratch on our wood floor from them pushing the couches across them. Additionally they left a bunch of empty tape rolls and shrink wrap rolls all over the house we moved out of. I reached out to Chester County Movers about all these issues and nothing was done. They reviewed my claim for the scratch in the floor, but I was told the movers pointed it out to me and I signed a document indicating that I was aware the scratch was preexisting, which it was not. I have reached out twice by email to ask for a copy of the document I signed and I called, I still have not received a copy.

Move size: 3 Bedroom Home Service cost: $800

I scheduled a move with Jessica in the start of December. I thought that someone came out to do the estimate, but I had to compile a list over the phone with her. After what seemed like forever I finally agreed to set things up.

I am so happy that I did!They came in and wrapped EVERYTHING in either blankets, or boxes. The moved at a pace that ensured my belongings didn't bump or rub against anything. The guys were kind and respectful, and even asked where they were allowed to take a cigarette break. I could not have been happier with the load. The unload was a little different. I watched them struggle with getting the sofa up the stairs and I felt bad because they did not want to give up.

While it took a lot longer to unload then they expected I honestly couldn't complain about a things. I believe that they were worth every Penny I spent. I just wish I could have given Jessica a tip, for dealing with my cranky behind while she tried to set things up with me. I would recommend this place to anyone in the area moving.

Service cost: $1346